United Airlines says that starting Thursday, passengers who do not wear a mask in flight will be banned — at least temporarily — from flying with the carrier, pending a “comprehensive incident review” and subject to some exceptions.
Flight attendants will warn passengers who don’t comply and offer them a mask. If further de-escalation is unsuccessful, the flight attendant will file a report after the flight reaches its destination. After a review, the passenger could be placed on an “internal travel restriction list” and unable to fly “for a duration of time to be determined.”
United sent out an internal memo to employees on Monday evening laying out the new guidelines, ratcheted up from an initial pandemic policy of keeping passengers who refuse masks from boarding and flight attendants “strongly encouraging” passengers to wear masks in flight.
The world’s third largest airline says passengers who are eating or drinking do not need to wear a mask as well as those with certain medical conditions or small children.