New York Gov. Andrew Cuomo acknowledged that the wave of unemployment claims has overwhelmed the state’s system.
Cuomo said the agency has hired 1,000 workers just to field unemployment calls.
"They still can't keep up with the volume," Cuomo said. "And there's nothing worse than being unemployed and nervous about a paycheck, and then you call for unemployment benefits and you can't get through on the phone. I get it. I get it."
Cuomo said people are working seven days a week on the unemployment office problems, but they are trying to update a system that is used to a much lower capacity.
"The good news is this: You're going to get the same benefit, anyway. It's not like it's costing you money, right? I know it's frustrating, but once you qualify, the qualification is retroactive, so you're going to get the same benefit. … You will get the benefit, it's just an annoying delay," he said.