<strong>Best North American airlines for economy passenger satisfaction:</strong> J.D. Power's 2023 North American Airline Satisfaction Study asked 7,774 travelers for feedback on airlines. Taking the top spot for economy travelers is Southwest Airlines.
Best North American airlines for economy passenger satisfaction: J.D. Power's 2023 North American Airline Satisfaction Study asked 7,774 travelers for feedback on airlines. Taking the top spot for economy travelers is Southwest Airlines.
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<strong>2. Delta Air Lines: </strong>According to J.D. Power's survey results, Delta Air Lines is number two for economy passengers. Meanwhile, Delta ranked number one for premium economy passengers and number two for first class and business class travelers.
2. Delta Air Lines: According to J.D. Power's survey results, Delta Air Lines is number two for economy passengers. Meanwhile, Delta ranked number one for premium economy passengers and number two for first class and business class travelers.
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<strong>3: JetBlue Airways</strong>: Ranking third for economy passengers is JetBlue. JetBlue topped J.D. Power's rankings for business class travelers.
3: JetBlue Airways: Ranking third for economy passengers is JetBlue. JetBlue topped J.D. Power's rankings for business class travelers.
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<strong>4. Alaska Airlines:</strong> J.D. Power's survey ranked overall North American airline passenger satisfaction at 791 out of 1,000, down seven points from the 2022 results. At number four in the rankings for economy passengers is Alaska Airlines.
4. Alaska Airlines: J.D. Power's survey ranked overall North American airline passenger satisfaction at 791 out of 1,000, down seven points from the 2022 results. At number four in the rankings for economy passengers is Alaska Airlines.
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<strong>5. WestJet:</strong> Michael Taylor, travel intelligence lead at J.D. Power, told CNN Travel that "continued high prices for travel" is the "biggest factor" in economy passengers' dissatisfaction. WestJet came in at number five for economy travelers.
5. WestJet: Michael Taylor, travel intelligence lead at J.D. Power, told CNN Travel that "continued high prices for travel" is the "biggest factor" in economy passengers' dissatisfaction. WestJet came in at number five for economy travelers.
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<strong>6. Allegiant Air:</strong> Passengers were also asked to rate airlines on ticket cost, in-flight services, aircraft, baggage, boarding, check-in, flight crew and reservation experience. At number six for economy passengers is Allegiant Air.
6. Allegiant Air: Passengers were also asked to rate airlines on ticket cost, in-flight services, aircraft, baggage, boarding, check-in, flight crew and reservation experience. At number six for economy passengers is Allegiant Air.
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<strong>7. United Airlines</strong>: At number seven in J.D. Power's economy class rankings is United Airlines.
7. United Airlines: At number seven in J.D. Power's economy class rankings is United Airlines.
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<strong>8. Air Canada</strong>: Taylor suggested the most surprising result of this year's survey was the overall high score for flight crew. "Usually, we see a decrease in scores when travel spaces are crowded and busy. Kudos to the airlines' staff and crew for managing in a difficult time," he said.
8. Air Canada: Taylor suggested the most surprising result of this year's survey was the overall high score for flight crew. "Usually, we see a decrease in scores when travel spaces are crowded and busy. Kudos to the airlines' staff and crew for managing in a difficult time," he said.
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<strong>9. American Airlines: </strong>Ranking number nine for economy passengers according to J.D. Power's survey is American Airlines.
9. American Airlines: Ranking number nine for economy passengers according to J.D. Power's survey is American Airlines.
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<strong>10. Spirit Airlines:</strong> Taylor also has a message for unsatisfied passengers, advising them that aviation is still in an "unusual situation" due to "high demand and lack of crews to man flights" and the landscape will likely shift again. At number 10 for economy passengers is Spirit Airlines.
10. Spirit Airlines: Taylor also has a message for unsatisfied passengers, advising them that aviation is still in an "unusual situation" due to "high demand and lack of crews to man flights" and the landscape will likely shift again. At number 10 for economy passengers is Spirit Airlines.
Larry MacDougal/MCDOL/AP
<strong>11. Frontier Airlines: </strong>Rounding out the rankings for economy class passengers is Frontier Airlines.
11. Frontier Airlines: Rounding out the rankings for economy class passengers is Frontier Airlines.
Larry MacDougal/MCDOL/AP