In an age when customer service takes place in public view, handling customers' emotional baggage in 140 characters or less is no small feat. Airlines adopt several personas when it comes to dealing with customers via Twitter.
CNN
Airlines on Twitter —
In an age when customer service takes place in public view, handling customers' emotional baggage in 140 characters or less is no small feat. Airlines adopt several personas when it comes to dealing with customers via Twitter.
Airlines on Twitter —
In an age when customer service takes place in public view, handling customers' emotional baggage in 140 characters or less is no small feat. Airlines adopt several personas when it comes to dealing with customers via Twitter.
Airlines on Twitter —
In an age when customer service takes place in public view, handling customers' emotional baggage in 140 characters or less is no small feat. Airlines adopt several personas when it comes to dealing with customers via Twitter.
Airlines on Twitter —
In an age when customer service takes place in public view, handling customers' emotional baggage in 140 characters or less is no small feat. Airlines adopt several personas when it comes to dealing with customers via Twitter.
Airlines on Twitter —
In an age when customer service takes place in public view, handling customers' emotional baggage in 140 characters or less is no small feat. Airlines adopt several personas when it comes to dealing with customers via Twitter.