As large and ubiquitous as Amazon is today, it's difficult to remember that it started in a garage.
Jeff Bezos and his first few employees packed books and took them to the post office themselves in those first days. Even after the company had built warehouses to store inventory, making it a business with real revenue and real assets, plenty of investors wrote Amazon off as another dot-com fever dream, destined to be gobbled up or wiped out by Borders and Barnes & Noble.
Instead, Borders filed for bankruptcy protection in 2011 and has since closed hundreds of stores. Barnes & Noble has been left teetering. Meanwhile, Amazon has moved into almost every imaginable type of product, media, and service. It will account for nearly half of online retail sales in 2018, according to eMarketer, and is laying the groundwork for a physical retail business — equipped with labor-saving technologies like cashier-free checkout that has legacy grocery and convenience chains scrambling to catch up. Here are some key events in Amazon's rapid evolution.
Amazon is born – July 5
Amazon is born
Jeff Bezos and his wife MacKenzie open an online bookstore in Seattle because of the city's reputation as a tech hub and because Washington's small population meant that they wouldn't have to charge sales taxes to most of their customer base. Bezos finances the company with $10,000 from his own pocket. He and the small staff spend their early days working in his garage on desks made out of doors purchased from Home Depot.
Amazon goes public – May 15
Amazon goes public
Amazon goes public at $18 per share, giving it a valuation of $300 million. In its filing, the company warns investors that it expects to report "substantial operating losses for the foreseeable future," due to heavy investments in technology and marketing as it seeks to beat back tough competition from bookselling giant Barnes & Noble.
*After adjusting for three subsequent stock splits, the closing price of Amazon's shares on their first day of trading was $1.96.
A second distribution facility opens – November 18
A second distribution facility opens
As demand increases, Amazon opens a second distribution center in New Castle, Delaware, in order to serve customers on the East Coast. The 200,000-square foot facility is the beginning of a network that will eventually touch almost every state in the nation.
Amazon expands into music – June 11
Amazon expands into music
Amazon expands its offerings and starts selling CDs and DVDs. The music section launched with 125,000 titles — far more than the average physical music store — and allowed shoppers to listen to song clips as well as view recommendations matched to their mood.
Amazon secures "1-Click" patent – September 28
Amazon secures "1-Click" patent
Amazon patents the ability to purchase an item online with the click of a mouse. Called 1-Click, the technology gives the company an early advantage by prompting customers to buy more and allowing the company to collect their data. Amazon would later sue Barnes & Noble for infringement, forcing other websites to license the technology until the patent expired in 2017.
Amazon launches 3rd party seller marketplace – September 30
Amazon launches 3rd party seller marketplace
Originally cast as a way for shoppers to find rare and collectible books and other specialty items, Amazon allows third-party sellers to hawk used merchandise in what it called zShops (now known as the Marketplace). That sparks a huge increase in the volume of transactions on Amazon.com. Over the first four months, a quarter of a million customers bought something using the service.
Amazon takes a hit after dot-com bubble bursts – December 10
Amazon takes a hit after dot-com bubble bursts
Although it would survive the dot-com crash, Amazon wasn't totally immune. Its stock peaked at nearly $106 a share at the end of 1999, before taking a long slide, pummeled by negative analyst reports. The company would lay off 15% of its workforce before the stock price recovered.
Jeff Bezos named Time's Person of the Year – December 27
Jeff Bezos named Time's Person of the Year
Time Magazine names Bezos Person of the Year, dubbing him "the king of cybercommerce." At age 35, Bezos is the fourth-youngest recipient of the distinction.
Amazon starts selling clothing – November 7
Amazon starts selling clothing
Amazon announces a partnership with several major clothing companies to offer 400 apparel brands in its online store. Amazon has now moved far beyond books, with offerings that include electronics, toys, kitchenware, and even magazine subscriptions.
Amazon launches web hosting business – June 10
Amazon launches web hosting business
The company starts to generate extra income by licensing its platform to other e-commerce sites, like Borders.com and Target.com. Fifteen years later, Amazon Web Services dominates cloud hosting and is one of the company's biggest revenue drivers.
Amazon enters China – August 19
Amazon enters China
Amazon pays $75 million to buy Joyo, the largest online seller of books and electronics in the growing Chinese market. But the division — renamed Amazon China — faced stiff competition. As of 2018, it only had 0.7% of online sales, trailing far behind Alibaba's 58.2%, according to eMarketer.
Amazon Prime debuts – February 2
Amazon Prime debuts
During an earnings call, Bezos announces a $79-a-year loyalty program that includes free two-day shipping on any order. Now, with more than 100 million members worldwide, Prime is considered one of Amazon's most valuable assets.
The Kindle goes on sale – November 19
The Kindle goes on sale
Just as the holiday shopping season is about kick into full gear, Amazon unveils its Kindle. The electronic reading device enables users to wirelessly download books, magazines and newspaper articles among other content. Starting price: $399.
Amazon announces a new headquarters in Seattle – December 21
Amazon announces a new headquarters in Seattle
In a decision that will transform Seattle's real estate market, Amazon makes a deal with the city and a developer to consolidate its scattered workforce into 1.6 million square feet in a gritty industrial neighborhood north of downtown. The city raises height limits to accommodate larger buildings. The company's new headquarters will eventually house 40,000 employees in more than 8 million square feet.
Amazon acquires audiobooks company Audible* – January 31
Amazon acquires audiobooks company Audible
Amazon pays $300 million for Audible, which comes with a library of 80,000 programs in the United States and Europe. The move comes just two months after Amazon launched its Kindle device for e-books. Audible now holds 41% of the audiobook market, which has been growing rapidly with the rise of smartphones and streaming-enabled car stereo systems.
Amazon acquires shoe shopping site Zappos – July 22
Amazon acquires shoe shopping site Zappos
If you can't beat 'em, buy 'em. Amazon buys online shoe retailer Zappos in an all-stock deal worth nearly $900 million. Despite attempts to penetrate the shoe market Amazon hadn't been able to catch up with Zappos.com, which provides free returns and overnight shipping. After the deal closed, Amazon allowed the company to remain based in Henderson, Nevada, under CEO Tony Hsieh.
Amazon acquires robotics company Kiva Systems – March 19
Amazon acquires robotics company Kiva Systems
Amazon buys Kiva Systems, a Massachusetts-based maker of warehouse robots, for $775 million. The deal allows Amazon to amp up automation at its fulfillment centers, delivering products faster and with less need for human staff. Amazon later terminated Kiva's client relationships with retailers like Office Depot and the Gap in order to keep the technology to itself.
Jeff Bezos announces intention to buy The Washington Post – August 5
Jeff Bezos announces intention to buy The Washington Post
Bezos says he will pay $250 million of his own money for the financially struggling Washington Post. His plan: To take it private and pump cash into new staff and better online products. The newspaper now says it is profitable. But the partnership hasn't been without headaches: President Donald Trump has claimed the move was an attempt by Bezos to buy influence in Washington, D.C.
Amazon starts delivering packages on Sundays – November 11
Amazon starts delivering packages on Sundays
Amazon begins delivering packages through the US Postal Service seven days a week in Los Angeles and New York. It will later roll out the service nationwide. Although Amazon's contract with the mail carrier is confidential, the USPS says it makes a profit on the deal.
Amazon unveils its first (and last) smartphone – June 18
Amazon unveils its first (and last) smartphone
Amazon enters the smartphone market with its Fire phone, which integrated with Amazon's universe of media streaming options. But the phone flopped, forcing Amazon to take a $170 million writedown and cease production the following year.
Amazon acquires the social video game streaming site Twitch – August 25
Amazon acquires the social video game streaming site Twitch
Amazon buys Twitch Interactive, the three-year-old video game streaming company, for $970 million. The deal not only complements the work being done at Amazon's own game production division, but it helps pull the global gaming community towards its cloud platform, Amazon Web Services.
Amazon opens its first physical bookstore – November 2
Amazon opens its first physical bookstore
After being blamed for the decline of independent bookstores across the country, Amazon opens its own physical retail location in Seattle. The store's opening is meant to market Amazon's growing list of electronic devices as much as it is to sell books. Amazon now has 15 bookstores in cities across the United States.
The Echo becomes widely available – November 10
The Echo becomes widely available
After unveiling its first smart speaker in 2014 to select customers, Amazon puts the Echo in 3,000 stores nationwide just in time for the holiday season. The Echo is the platform for Alexa, Amazon's virtual personal assistant, and therefore the key to a wealth of consumer data and purchasing decisions.
Amazon acquires Whole Foods – June 16
Amazon acquires Whole Foods
After struggling for years in the intensely competitive grocery delivery business, Amazon ups the ante and purchases Whole Foods' 471 stores for $13.7 billion. It has since started to integrate the two companies' distribution networks and offer discounts to Prime members.
Amazon announces its search for
a second headquarters – September 7
Amazon announces its search for a second headquarters
Pushing the boundaries of its growth in Seattle, Amazon sets off a race between scores of cities across the United States and Canada to host its second headquarters. Bids include lavish tax incentives and real estate for the campus, among other goodies. A decision is expected by the end of 2018.
Amazon reaches a $1 trillion market cap – September 4
Amazon reaches a $1 trillion market cap
Fueled by investor enthusiasm for rising profits, Amazon's stock price rises enough to make the company briefly worth $1 trillion. It's the second company to pass that threshold, after Apple reached it earlier in the year, and analysts quickly started to predict $2 trillion won't be too far off in the future.
Raises minimum wage to $15 an hour – October 2
Raises minimum wage to $15 an hour
Under pressure from unions and progressives like Vermont Senator Bernie Sanders, Amazon announces it will raise its minimum wage to $15 an hour, effective November 1. The change is expected to impact 250,000 of the company's employees, plus 100,000 seasonal workers.
Announces New York and Virginia will be home to HQ2 – November 13
Announces New York and Virginia will be home to HQ2
More than a year after it first announced its competition for its second headquarters, Amazon finally chooses New York's Long Island City and Virginia's Arlington to split the duties as its HQ2. Both locations will receive a $2.5 billion investment from Amazon, and each will employ more than 25,000 workers over time. In addition, the company announced a new hub in Nashville that will employ 5,000 people. The development projects promise to bring each city a giant infusion of high-paying jobs and tax revenue, but will also impact area infrastructure and property values. Hiring begins in 2019.
Amazon cancels plans for New York headquarters – February 14
Amazon cancels plans for New York headquarters
Amazon ditches plans to build a new headquarters in New York after facing backlash from local politicians and community members. In a statement Amazon said "a number of state and local politicians have made it clear that they oppose our presence” in Long Island City. The company’s decision was met with cheers by some and jabs from politicians frustrated by the company's decision to walk away. Amazon said it did not intend to reopen the search for a new HQ2 location and that its plans in Northern Virginia and Nashville, Tennessee, remain in place.
Amazon marks 25 years in business – July 5
Amazon marks 25 years in business
At the quarter-century mark, Amazon has 647,500 employees, occupies 288.4 million square feet of real estate, and accounts for nearly half of online retail in the United States. It operates in sectors ranging from janitorial services to defense contracting. And with great scale comes intense scrutiny: Amazon has come under fire from civil rights groups, presidential candidates, antitrust regulators and its own employees on issues ranging from facial recognition technology to its light federal income tax bill. Through it all, the company has maintained its intense focus on the customer — sometimes, critics charge, to the detriment of everyone else.
*July 3, 2019 closing price
Amazon's sales and profits surge during pandemic – October 29
Amazon's sales and profits surge during pandemic
Amazon's sales and profit soared in the third quarter as shoppers turned to the online giant to deliver goods to their homes in the pandemic. Amazon said its sales grew 37% compared to the same period last year, to $96.1 billion, and profit increased 197% to $6.3 billion. Sales at online stores, which include products like Alexa and items Amazon sells directly to customers on its website, grew 38% in the third quarter. Amazon's sales from third-party sellers that offer items on its site increased 55%. Revenue from Amazon Web Services, the company's cloud computing business and largest profit driver, grew 29%, while its advertising business grew 51%.
Jeff Bezos announces plan to step down as Amazon CEO – February 2
Jeff Bezos announces plan to step down as Amazon CEO
Amazon founder Jeff Bezos will step down from his role as chief executive later this year and transition to the role of executive chair. He will be replaced by Andy Jassy. Bezos has been Amazon's CEO since its founding in 1995. He oversaw its growth from an online bookseller into a $1.7 trillion global retail and logistics behemoth, which has also made Bezos into one of the world's richest people. Jassy has worked for Amazon since 1997 and currently serves as CEO of the company's cloud business, Amazon Web Services, its biggest profit driver.