(CNN)Between sleepless nights, diapers and feeding times, having small children at home could leave Priscilla Goins feeling exhausted. She loved her kids, but it was a lot.
When does a good attitude become toxic positivity?
"I would sometimes say 'I just want a minute to myself,'" Goins, of Knoxville, Tennessee, said. "People would be like: 'Oh, you'll miss it when they're older.'" And that made her so mad.
It's not that she disagreed. But in those moments, Goins wasn't looking for a reality check. Instead, she wanted acknowledgement that the exhaustion she was going through was legitimate. Her friends' responses sometimes left her feeling bad for wanting that alone time.
"I still want that minute to myself," she recalled feeling. "But now I think that's wrong."
A focus on upbeat thinking, while shunting challenging and difficult experiences to the side, is what some experts call "toxic positivity." Goins came across the term recently and was curious if others had similar encounters.
She tweeted out a simple question in late August: "Y'all ever encountered toxic positivity?"
With observations about parenting, writing and daily life, Goins' tweets generally garner a handful of favorites. This one got more than 201,000. For many people, it seemed, her question struck a raw nerve.
Maybe it's the pandemic that has come to define 2020, ushering in lockdowns, job losses and some serious mental health issues. People around the world are struggling right now, which experts say is a natural, healthy response to these extraordinary times.
And the last thing someone in crisis wants to hear is that it's all for the best.
It's not that being cheerful is a bad thing. A positive attitude can be a gift to those around you, said Jamie Long, a clinical psychologist in Fort Lauderdale, Florida, but it shouldn't take the place of listening thoughtfully to others' experiences.
"When you are choosing to look at situations from one perspective — in this case a positive perspective — you are very likely to dismiss or minimize an authentic experience," Long explained. That's toxic positivity, which is what Goins received when she was looking for a bit of commiseration about the challenges of parenting young children.
Even if you're trying to cheer up someone, diminishing someone's difficult experiences can leave them feeling they should hide negative feelings in the future. "We have that disconnection between who we really are, and the mask that we're putting on for the world," Long said. "In that gap, there's shame."
Instead of trying to find a positive spin, Long suggested using accepting, validating language, offering examples in a blog post on toxic positivity that she co-authored with therapist Samara Quintero.
"It's natural for us to want to be helpful, and to want to be encouraging," Long said. Sometimes, though, it's worth setting aside that first impulse to fix things. "What we need is validation. However, often what we get is perspective. And that's not always really helpful."
As examples of "positive" responses that might quash a friend's ability to share their feelings, Long and Quintero listed: "Look for the silver lining"; "everything happens for a reason"; and "it could be worse."
Instead, they suggested phrases that communicate a willingness to listen, and to share life's difficult moments with the people you care about. Think: "This is really hard, I'm thinking of you," or "I'm here for you, good or bad."
"Sometimes we just need to say 'Yeah, me too,' or 'That makes total sense,'" Long said. "It's allowing someone to express something that's authentic, even if it's uncomfortable or even if it's hard to hear."
But toxic positivity doesn't just show up in how we treat others. Many people put intense pressure on themselves to ignore difficult emotions, too. That can cause us psychological and physical harm, Long said.
Suppressing emotional responses, whether positive or negative, triggers a sympathetic response in the cardiovascular system, found one study. In another study, participants who accepted their own emotional responses to stimuli had lower heart rates; they also recovered from the experience more quickly.
Life is full of challenging thin