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(CNN Business) —  

Gap finally realized it’s not the 1990s anymore.

The Gap was the coolest brand in retail two decades ago. It rode the mall boom in the back-half of the 20th century and won over everyone from teens to moms to celebrities like Sharon Stone.

But Gap (GPS) has been adrift for years, punctuated Tuesday by a 7% sales drop during its latest quarter compared to the same time last year.

Gap built its status on selling logoed sweatshirts, turtlenecks, and fashion basics for premium prices, yet that model is under threat with more choices in the market than ever before.

“They operated in the day when the chief merchant was king, and only a select few people had the right to dictate fashion,” said Simeon Siegel, a retail analyst at Nomura Securities. “Now, anyone with an Instagram handle has the right to opine on fashion.”

Gap chief executive Art Peck admitted on a conference call with analysts Tuesday that the company thought it could solve its problems by adding more selection to its stores, entering new markets, and growing sales. “We have at times kind of crossed our fingers and hope to grow our way of the problem,” he said.

Not anymore. Gap understands it’s too big and will never be what it once was.

The company outlined a new plan to aggressively close under-performing stores on Tuesday. Ripping off the Band-Aid could mark a turning point for Gap and prevent it from fading away entirely.

Retail’s worst performer

Gap’s slump last quarter, which was even worse than JCPenney (JCP) or Victoria’s Secret’s (LB) results, comes at a time when retailers are taking advantage of a strong US economy and Americans spending more on everything from clothes to new televisions.

The Gap brand’s issues contrast with bright spots in other areas of the company, too.

Sales at Old Navy, Gap’s largest brand, grew 4% last quarter. Old Navy is building new stores and will reach $10 billion in sales in the coming years. Gap’s women’s athleisure chain Athleta is expanding too, and the company expects it to hit $1 billion in sales.

The company has also successfully revitalized Banana Republic under new leadership in part by closing weaker stores. Banana Republic has reported four straight quarters of same-sales growth.

Old Navy, Athleta, and Banana Republic combine for close to 70% of the company’s nearly $16 billion in sales, and they’re in strong shape.

“Old Navy is a machine,” Jefferies analyst Randal Konik said in a research note Wednesday. “Athleta is a major long-term growth vehicle.”

But years of missteps and a changing retail landscape have caught up to Gap’s core brand.

Missed opportunities

“Management lost track of its shoppers and competition,” said Wendy Liebmann, chief executive of consulting firm WSL Strategic Retail.

Gap fell out of touch with Baby Boomers that grew up on the brand and failed to attract Millennials that drive fashion trends today. At the same time, retailers such as Levi’s, Target (TGT), and fast-fashion sellers H&M and Zara lured away Gap’s denim shoppers with cheaper prices and trendier styles.

“They even cannibalized themselves, selling so many of the same styles at Old Navy and Banana Republic,” she said.

Sales plunged at Gap last quarter, the result of overexpansion and years of fashion missteps.
David Paul Morris/Bloomberg/Getty Images
Sales plunged at Gap last quarter, the result of overexpansion and years of fashion missteps.

Gap is having trouble clearing out inventory.

It is carrying too much stuff, including three times as many tops as bottoms, and its prices were too high. Gap’s merchandising and pricing mistakes weigh on its profitability since Gap has to resort to deep discounts to sell them.

“Gap’s brand image is still lackluster and it is not bringing anything new or exciting to the market,” said Neil Saunders, managing director at GlobalData Retail. “Products are still samey and boring.”