NEW YORK, NY - DECEMBER 31:  Mariah Carey performs onstage during New Year's Eve 2017 in Times Square at Times Square on December 31, 2016 in New York City.  (Photo by Theo Wargo/Getty Images)
Mariah Carey walks off New Year show
00:47 - Source: HLN

Editor’s Note: Mel Robbins is a CNN commentator, legal analyst, best-selling author and keynote speaker. She also is a contributing editor for Success magazine. In 2014, she was named outstanding news talk-radio host by the Gracie Awards. The opinions expressed in this commentary are hers.

Story highlights

On New Year's Eve, Mariah Carey walked offstage following a technological malfunction

Mel Robbins: We may all find ourselves in a similar situation, but there are steps we can take to regain control

CNN  — 

Every day cyber bullies choose a new victim, and today they selected singer Mariah Carey. While performing live Saturday on ABC’s “Dick Clark’s New Year’s Rockin’ Eve with Ryan Seacrest,” she had a public meltdown on stage.

Carey, a five-time Grammy winner and one of the top selling recording artists of all time, was the final act before the ball drop at midnight. Instead of witnessing the pop superstar usher in 2017 on a high note, viewers saw Carey in the middle of a technological breakdown.

Mel Robbins

Ultimately, after trying to push through several frustrating and awkward songs, she said, “It just doesn’t get any better,” and stormed off the stage.

And while I don’t know what caused the technological issues, I do know that if you are one of the people making fun of Carey today, you likely don’t do much public speaking or performing.

I am a public speaker for a living. And I know there is nothing worse than experiencing a technological breakdown in the middle of a live performance. I don’t care if you are Mariah Carey or you are just presenting an idea for a new fundraiser to your local school board or church council. When you find yourself standing in front of an audience – with a broken projector, a crashed computer, a video that won’t load or a PowerPoint that’s not working – it’s a nightmare.

Time suddenly stops. Your heart races. You feel a mixture of vulnerability, frustration and embarrassment all at once. And your thoughts only compound the issue. Your focus immediately goes to what’s wrong, and you can no longer remember your carefully rehearsed remarks.

At one point or another, each of us will experience this terrifying sensation. And while it is unavoidable, there are several ways we can reclaim focus and take control of the situation. Carey almost succeeded. She almost made it through, but she just missed the very last (and hardest) step — assuming full control by winging it.

So here are a set of steps to consider when faced with a similar predicament:

1. Take a breath

When Carey realized that the songs were not playing as they should, she paused, breathed and surveyed the extent of the damage.

And you can do that too. Remember, the audience has no idea what is supposed to happen. If you find yourself in the middle of a sales pitch or presenting a project in front of a class and you can’t remember a detail, take a breath and remind yourself that only you know what is “supposed” to happen.

If you change mid-stream or if you leave something out, there is a good chance no one will notice. Most problems resolve themselves within a few seconds, so