San Francisco BART tweets with a vengeance after 'terrible service' gripe

Story highlights

  • A commuter says on Twitter that he's fed up with service after a BART electrical problem
  • BART tweets back that an aging infrastructure is to blame
  • So begins a fiery exchange between BART and commuters about "This Is Our Reality"

(CNN)It began as a gripe about train service on Twitter. Then it exploded into a surprising exchange when San Francisco's BART system didn't back down, describing its aging infrastructure as, "This is our reality."

Some took offense at what they saw as snark. Others praised it as candor.
The San Francisco storm on social media comes days after commuters in Washington, D.C., also complained online about a temporary shutdown systemwide this week, but the West Coast transit agency near Silicon Valley showed a greater willingness to jump in and engage passengers directly.
    In all, a Gizmodo writer counted 57 tweets of "truth and honesty" by BART in response