Chat with us in Facebook Messenger. Find out what's happening in the world as it unfolds.

SAN FRANCISCO, CA - JULY 08:  United Airlines planes sit on the tarmac at San Francisco International Airport on July 8, 2015 in San Francisco, California. Thousands of United Airlines passengers around the world were grounded Wednesday due to a computer glitch. An estimated 3,500 were affected.  (Photo by Justin Sullivan/Getty Images)
SAN FRANCISCO, CA - JULY 08:  United Airlines planes sit on the tarmac at San Francisco International Airport on July 8, 2015 in San Francisco, California. Thousands of United Airlines passengers around the world were grounded Wednesday due to a computer glitch. An estimated 3,500 were affected.  (Photo by Justin Sullivan/Getty Images)

    JUST WATCHED

    United Airlines releases new customer policies

MUST WATCH

United Airlines releases new customer policies

Following a public relations crisis, United Airlines has released a ten-point action plan to "improve customer experience."

United Airlines releases new customer policies

Following a public relations crisis, United Airlines has released a ten-point action plan to "improve customer experience."