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exp Hollywood scandals and public apologies_00002001
exp Hollywood scandals and public apologies_00002001

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    The art of the public apology

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The art of the public apology

Edwin Battistella, Professor and Author, Sorry About That: The Language of Public Apology talks to CNN's Natalie Allen about what makes a good apology.

The art of the public apology

Edwin Battistella, Professor and Author, Sorry About That: The Language of Public Apology talks to CNN's Natalie Allen about what makes a good apology.