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Crisis mismanagement: United, Spicer, O'Reilly_00045701
Crisis mismanagement: United, Spicer, O'Reilly_00045701

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    Crisis mismanagement: United, Spicer, O'Reilly

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Crisis mismanagement: United, Spicer, O'Reilly

United Airlines, Sean Spicer and Bill O'Reilly all bungled big PR crises. Crisis management expert Lanny Davis on what they should have done differently

Crisis mismanagement: United, Spicer, O'Reilly

United Airlines, Sean Spicer and Bill O'Reilly all bungled big PR crises. Crisis management expert Lanny Davis on what they should have done differently