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Russian President Vladimir Putin (R) greets his Syrian counterpart Bashar al-Assad upon his arrival for a meeting at the Kremlin in Moscow on October 20, 2015. Assad, on his first foreign visit since Syria's war broke out, told his main backer and counterpart Putin in Moscow that Russia's campaign in Syria has helped contain "terrorism".  / AFP / RIA NOVOSTI / ALEXEY DRUZHININ        (Photo credit should read ALEXEY DRUZHININ/AFP/Getty Images)
Russian President Vladimir Putin (R) greets his Syrian counterpart Bashar al-Assad upon his arrival for a meeting at the Kremlin in Moscow on October 20, 2015. Assad, on his first foreign visit since Syria's war broke out, told his main backer and counterpart Putin in Moscow that Russia's campaign in Syria has helped contain "terrorism".  / AFP / RIA NOVOSTI / ALEXEY DRUZHININ        (Photo credit should read ALEXEY DRUZHININ/AFP/Getty Images)

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A source tells CNN a U.S. ally struggled to make a contact with President-elect Donald Trump. CNN's Jim Sciutto reports.