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CHICAGO, IL - APRIL 12:  Passengers arrive for flights at the United Airlines terminal at O'Hare International Airport on April 12, 2017 in Chicago, Illinois. United Airlines has been struggling to repair their corporate image after a cell phone video was released showing a passenger being dragged from his seat and bloodied by airport police after he refused to leave a reportedly overbooked flight that was preparing to fly from Chicago to Louisville.  (Photo by Scott Olson/Getty Images)
CHICAGO, IL - APRIL 12:  Passengers arrive for flights at the United Airlines terminal at O'Hare International Airport on April 12, 2017 in Chicago, Illinois. United Airlines has been struggling to repair their corporate image after a cell phone video was released showing a passenger being dragged from his seat and bloodied by airport police after he refused to leave a reportedly overbooked flight that was preparing to fly from Chicago to Louisville.  (Photo by Scott Olson/Getty Images)

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En un reporte United Airlines reconoce una cadena de errores, ¿qué soluciones presenta? Las discutimos con Eddie Miceli.