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United Airlines CEO Oscar Munoz prepares to testify on Capitol Hill in Washington, Tuesday, May 2, 2017, before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)
United Airlines CEO Oscar Munoz prepares to testify on Capitol Hill in Washington, Tuesday, May 2, 2017, before a House Transportation Committee oversight hearing. (AP Photo/Pablo Martinez Monsivais)

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United CEO: A mistake of epic proportions

During a House Transportation Committee hearing on airline customer service, United Airlines CEO Oscar Munoz explained how Dr. David Dao was chosen to be removed from the plane.

United CEO: A mistake of epic proportions

During a House Transportation Committee hearing on airline customer service, United Airlines CEO Oscar Munoz explained how Dr. David Dao was chosen to be removed from the plane.