HELP/CNN.COM
Frequently Asked Questions about CNN.com

Thank you for your interest in CNN.com.


CNN.com FAQ:

How does CNN.com protect my privacy?
The collection and use of every CNN user's personal information adheres to the CNN privacy guidelines. To learn more, read CNN's Privacy Statement.

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Where can I search through stories posted on the Web site?
CNN provides a variety of resources for you to track information more effectively. To explore all articles posted to the Web site, enter a search term at the top or bottom of each page. From the search results, you can filter by news, video, or Web results. Click on CNN.com's search FAQs to learn more.

For CNN's television coverage, CNN.com's online transcript library has free transcripts of live programming or for the purchase of a tape or transcript.


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Does CNN have any email newsletter services?
Yes, CNN provides several different types of newsletter services. • Breaking News E-mail Alerts: Be the first to know with an e-mail alert from CNN.com every time breaking news occurs.
• CNN Newsletters: Want a daily summary of top stories delivered to your inbox? How about a weekly roundup of political or health news? CNN's suite of E-mail Newsletters delivers you the latest coverage on politics, health, business, technology and more. Select one, two, or sign up for them all -- including free newsletters from CNN's premier on-air shows and anchors.
• Personalized E-mail Alerts: You can also select topics and interests, such as people, locations, places and issues. CNN.com will send an e-mail alert free of charge each time an article is published that matches the subjects you have created or selected. Click here to Sign up.

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Does CNN deliver news to mobile devices?
Yes, CNN.com content is now available through your mobile device. With CNN mobile services, you can read up-to-the-minute news stories with color photos, watch live, streaming video or the latest Video On Demand clips and receive CNN Breaking News text alerts. No matter where your on-the-go lifestyle takes you, CNN brings the news directly to you.

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Does CNN.com provide technical support?
CNN.com Viewer Communications Management provides limited technical support. Please note that we will do our best to help resolve the problem. If we cannot help with your specific issue, you may want to check with your computer manufacturer or Internet service provider. Please use this form to submit a question.

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How do I make CNN.com my home page?
For PC users:
If you're using IE:
• Select "Tools" in the browser navigation options
• Choose "Internet Options"
• Select the "General" tab
• In the "Homepage" field, enter http://www.cnn.com
• Click the "Apply" button and then choose "OK" to close the "Internet Options" screen
If you're using Firefox:
• Click "Tools" in the menu bar
• Choose "Options"
• Select the "General" tab within the options window
• In the "Homepage" field, enter http://www.cnn.com
• Choose "OK" to close the options screen
If you're using Chrome:
• Click "Setting" icon in the menu bar
• Choose "Settings"
• Select the "Show Home button" tick box in the "Appearance" section to show it on the browser toolbar.
• When the "Show Home button" tick box is selected, a web address appears below it. If you want the Home page button to open up a different webpage, click "Change" to enter a link.


For Mac users:
If you're using Firefox:
• Click "Tools" in the menu bar
• Choose "Options"
• Select the "General" tab within the options window
• In the "Homepage" field, enter http://www.cnn.com
• Choose "OK" to close the options screen
If you're using Safari:
• Click "Safari" in the menu bar
• Choose "Preferences"
• Select the "General" tab within the preferences window
• In the "Homepage" field, enter http://www.cnn.com
• Close the preferences window


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How do I add CNN.com to my list of favorites?
If you are using Internet Explorer:
• Open the CNN home page http://www.cnn.com/ on Internet Explorer and click on "Star" icon.
• Click on "Add to favorites". A window will open confirming that Internet Explorer will add this page to your Favorites list and confirm the name of the page.
• Click Add to continue.
• You may also file CNN within a folder in your list of Favorites.
• Click Create In to file the page in an existing folder or click New Folder to add another folder to your list.

If you are using Firefox
• Open "Bookmarks"
• Select "Bookmark this page"
• Select the "Done" button

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What is a plug-in?
CNN.com takes advantage of several technologies that require special browser enhancements called plug-ins. Plug-ins are necessary to receive features such as streaming video. Below is a list of some of the plug-ins used on the site and links to where you can download them.

Macromedia Flash: Flash allows you to experience animation and entertainment on the Web in a bandwidth friendly manner.

Macromedia Shockwave: Like Flash, Macromedia Shockwave gives you fully interactive multimedia, clickable and dynamic animations, graphics, text, and audio from directly within your browser.

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CNN.com does not appear to be updating -- the timestamp is out of date.
Internet Explorer:
Press the shift key and click the Refresh button at the same time to force your browser window to refresh.

To force your browser to refresh every time a page loads:
Internet Explorer:
• Click on Tools, then choose Internet Options.
• Click the General tab.
• Under the Browser Settings section, click Settings. Under "Check for new versions of stored pages" click the option for "Every visit I visit the webpage" then click OK twice.


Firefox:
• Press the shift key and click the Reload button at the same time to force your browser window to refresh.
To force your browser to refresh every time a page loads:
• Click on Tools, then Options
• Click on the Advanced Tab, the Network Tab.
• Under Cached Web Content , checked the box "Override automatic cache management" and set the limit amount to "0" and click OK.

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CNN.com content does not appear to be loading correctly

You may need to clear your browser's cache and cookies in order to view the web page content.

Internet Explorer 9
• Click Start, click Control Panel, and then double-click Internet Options
• On the General tab under Browsing History click 'Delete'
• Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies
• Click 'Delete'
• Click 'Ok'
• Restart your computer

Internet Explorer 10
• Click Start, click Control Panel, and then double-click Internet Options
• On the General tab under Browsing History click 'Delete'
• Uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies
• Click 'Delete'
• Click 'Ok'
• Restart your computer

Firefox
• Open Firefox and click 'Tools'
• Click 'Clear Recent History'
• Make sure Cache, Cookies and Authenticated Sessions are checked
• Click 'Clear Private Data Now' button
• Restart your computer

Chrome
• Type in chrome://settings/ in the address bar
• Click on Show Advanced settings
• Under Privacy, click on the Clear browsing data button
• Check the boxes, Delete cookies and other site and plug-in data and Empty the cache and click o the 'Clear browsing data' button.
• Restart your computer

Safari
• Under the Safari drop down menu, click on Preferences
• Click on the 'Advanced' icon
• Click 'Show Develop menu in menu bar' and exit.
• Select the 'Develop drop-down menu' Click Empty Cache.
• Restart your computer

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CNN.com commenting section doesn't appear to be loading using Internet Explorer.

• Open Internet Explorer and in the Menu, click on Tools.
• Under Tools, click on Compatibility View to disable this mode. If there was a check mark beside Compatibility View, this option will become unchecked.

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