Watch CNNx – FAQ
Frequently Asked Questions about CNNx

Thank you for your interest in CNNx.

•  What is CNNx?
•  Is live CNN programming available on CNNx?
•  Can I go back to an earlier program if I missed it?
•  Does CNNx cost extra?
•  Is a subscription required?
•  Where can CNNx be viewed?
•  How will I know what programs are on or scheduled?
•  Recommended User Configuration
•  EXPLORING CNNx
•  How do I see what is currently On Air?
•  How can I rewind when watching the on air program or earlier program?
•  Can I watch yesterday‘s programs?
•  How do I know what show I am watching?
•  How do I know if I am watching the live broadcast or an earlier show or video?
•  What is related coverage?
•  How do I view Related Coverage without missing the program I am watching?
•  How do I share content I find interesting with my friends?

Watch CNNx – FAQ

OVERVIEW

What is CNNx?
CNNx is a revolutionary news-watching experience that brings together the live broadcast with unprecedented features:
  • Control the way you get your news and catch-up on the stories you‘ve missed
  • View CNN coverage from today or yesterday
  • Go deeper and learn more about the stories that interest you with related images, articles, videos and social commentary
  • Enjoy our most popular content On Demand

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Is live CNN programming available on CNNx?
Yes, live programming is available simultaneously on CNNx as it airs on the CNN On Air live television channel.

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Can I go back to an earlier program if I missed it?
Yes, programming from earlier today, yesterday, as well as several Featured episodes are available to view by selecting the show and stories in CNN Today and CNN On Demand.

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Does CNNx cost extra?
No. CNNx, including all of the programs and Featured episodes are available as part of the CNNx experience that come with your TV subscription. Click or tap "Watch CNN" and sign in with your TV provider user name and password to get access to the CNNx experience (available through the CNN iPad app, and through CNN.com on desktop browsers). There are no additional charges for stories or shows you select to watch.

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Is a subscription required?
A TV subscription is required. If you do not see your TV provider listed when signing in, please contact your TV provider to find out how you can get access to CNNx. No additional subscription or membership to CNN.com is required.

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Where can CNNx be viewed?
CNNx experience can be viewed in multiple platforms:

On iPad:
  1. On the CNN iPad App, tap the On Air show tile with ‘Watch CNN’ to view. Select your TV Service Provider and sign in with your user name and password from your TV service provider if prompted. or
  2. On the CNN iPad App, tap ‘Watch CNN’ at the upper right corner. Select the CNN Live TV channel to view. Select your TV service provider and sign in with your user name and password from your TV service provider if prompted.
On the Computer:
  1. On CNN.com, look for the ‘LIVE TV’ showcase of the current On Air show. Click on ‘Watch CNN’ and select your TV Service Provider and sign in your user name and password from your TV service provider if prompted.or
  2. On CNN.com, navigate to TV & Videos section, click on ‘Watch CNN’, then select the CNN TV channel to view. Select your TV Service Provider and sign in with your user name and password from your TV service provider if prompted.
How will I know what programs are on or scheduled?

CNN’s full schedule is updated daily at: www.CNN.com/CNN/Programs/.

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GETTING STARTED

Recommended Minimum System Configuration

When accessing CNNx application, make sure you are using up to date technology.

OS Processor Memory Browsers
Win 7 64-bit Intel i5 4 GB
  • Internet Explorer 10/11
  • Latest Version Chrome
  • Latest Version Firefox
Mac OS 10.7 or Higher 1.7 GHz Intel Core i5 4 GB
  • Latest Version Chrome
  • Latest Version Firefox

Web Browser Recommendation:
• CNNx on the web looks best in Google Chrome, which is available for both Mac and Windows. For all other browsers, be sure you get the latest version of your browser to optimize your CNNx experience.
• CNNx on the web requires browser cookies to be enabled, and requires the browser not be set to Incognito Mode or Private Browsing.

Minimum Network Speed:
Network Speed: 5 MB

Minimum Adobe Flash Version:
Adobe Flash: 11.9

ON IPAD

Minimum iPad Configuration:
OS: iOS 6+  (iOS 7 preferred)

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EXPLORING CNNx
Please click image for larger version:



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How do I see what is currently On Air?
When entering the CNNx application, the CNN Broadcast will automatically play the on air program that is on TV.

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How can I rewind when watching the on air program or earlier program?
You can access the video controls by rolling the mouse over the video player area (computer) or tapping the video player area (tablet). Using the video controls, you can play or pause the video. Different stories in the show are also segmented in the video progress bar. You can access previous stories by clicking on the story segments in the video controls or by clicking on the story titles on the right, listed under CNN Today and CNN On Demand.

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Can I watch yesterday‘s programs?
Yes, yesterday‘s programs are accessible by tapping ‘CNN On Demand’, then scroll down to browse Featured full episodes and yesterday‘s programming. Click on a show to display the stories of that show, then click on the story to play the video.

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How do I know what show I am watching?
The name of the show you are watching is displayed immediately below the video player area on the bottom left of the screen. The story title or news topic you are watching will be listed below the show name.

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How do I know if I am watching the live broadcast or an earlier show or video?
The live indicator is located below the show and story title. When you are watching the live broadcast, the live indicator will read ‘Live.’ When you are watching an earlier show or video, the live indicator will read ‘Go Live.’ You can click on the ‘Go Live’ to join the live broadcast and watch the on air program.

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What is related coverage?
The CNN editorial team provides more content to CNN viewers by carefully selecting relevant content about the story you are watching and presenting them in the Related Coverage area. Click on each item to view expanded articles, photos, tweets and videos.

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How do I view Related Coverage without missing the program I am watching?
You can click on Related Coverage items and the CNN Broadcast will continue to play so that you can learn more about the news story you are interested in without missing part of the show. When Related Coverage includes video, the live broadcast will pause while you watch Related Coverage video so you don’t miss anything.

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How do I share content I find interesting with my friends?
You can share any Related Coverage item (articles, photos, videos, galleries) by clicking on the share button. Currently, CNNx supports these sharing options: Facebook, Twitter, Google+, LinkedIn and Email. More sharing options will be added in future updates.

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Check back with us for updates to CNNx. Thanks for viewing.

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