HELP/CNN Live TV
Frequently Asked Questions about CNN Live TV

Thank you for your interest in CNN Live TV.

CNN TV FAQ:
• What is CNN Live TV?
• Who can get CNN Live TV?
• How do I get access to CNN Live TV?
• What kind of content will be offered on CNN Live TV?
• How much does this exclusive access cost?
• Where can I use this service?
• How is this service different from CNN on Demand?
• What if I am not a cable TV customer?
• Login & Account Settings
• Do I need to use a credit card to sign up for this service?
• I forgot my username and/or password. What do I do?
• How do I cancel my account?
• Will the streaming of CNN Live TV have an effect on my broadband internet usage amount from my television provider, if there is a cap?
• Will content be available in HD?
• Is CNN Live TV available on mobile devices?

TECHNICAL
• What are the computer system requirements for this service?
• Do I need a specific web browser (e.g. Internet Explorer, Mozilla, etc.)?
• Do I need to disable my antivirus software and any firewalls to use this service?
• How long does it take to access a typical show?
• I have a Mac, Can I use this service?
• Do I need to be connected to the Internet?
• I'm having trouble getting the video to play on my computer. Why is this happening?
• When I try to watch, the video keeps skipping. Why is this happening?
• When I try to watch, the volume is too low. How do I fix this problem?

• If have read the FAQs, but are still having trouble. Log a support request here


CNN TV FAQ:

About this service

What is CNN Live TV?
CNN Live TV allows a combination of CNN live programming that can be viewed online by viewers who are current subscribers to a partner cable or satellite TV service and have CNN as part of their channel package.

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Who can get CNN Live TV?
TV Everywhere is accessible by U.S. viewers who are current subscribers to a partner cable or satellite TV service and have CNN as part of their channel package. The current partners are listed at www.cnn.com/tv.

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How do I get access to CNN Live TV?
Subscribers need to login with their cable or satellite TV service provider using credentials (e.g., e-mail and password) supplied by that pay TV provider to be authorized to view CNN content.

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What kind of content will be offered on CNN Live TV?
Live streaming content for the CNN television network will be offered.

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How much does this exclusive access cost?
This service is free as part of your cable or satellite TV service.

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Where can I use this service?
You can sign in from any computer that has a high-speed Internet connection, as long as it's in an area where CNN is available and our networks are a part of your package.

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How is this service different from CNN on Demand?
While our On Demand offerings complement your viewing experience on your TV, this service is an exciting new way to experience CNN live programming right on your computer through your high-speed Internet connection.

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What if I am not a partnered cable TV customer?
Currently, this service is only available to partnered cable TV consumers.

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Login & Account Settings

I currently receive CNN. Am I already registered for this service?
This service is only available through partnered cable or satellite TV. To access it, you will need a subscription to a partnered cable or satellite TV service and a high-speed Internet connection. Please contact your service provider to find out if they are participating in this offering.

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Do I need to use a credit card to sign up for this service?
No, it is offered free as part of your subscription to partnered cable or satellite TV service. No credit card is required.

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I forgot my username and/or password. What do I do?
If you forgot any of your login information, please contact your cable or satellite TV service.

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How do I cancel my account?
This service is free, as long as you're a subscriber of a participating cable or satellite provider.

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Will the streaming of CNN Live TV have an effect on my broadband internet usage amount from my television provider, if there is a cap?
Watching CNN Live TV will consume bandwidth (usage) and that bandwidth is subject to the terms and conditions of your internet service provider. Your television provider may or may not be your internet service provider.

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Will content be available in HD?
The content will be high quality, but not technically HD

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Is CNN Live TV available on mobile devices?
Yes, CNN live TV is available through our CNN app on Android phones, iOS devices, Kindle Fire and Nooks.

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TECHNICAL:

What are the computer system requirements for this service?
Watching full episodes on this site requires the following minimum system requirements:
1. An Adobe Flash Player with version 10.1 or higher.
2. An Internet connection of 3.0Mbps or greater (for HD content).
3. For Windows: An Intel Pentium 4 3GHz processor (or equivalent) with 128MB RAM/64MB of VRAM.
4. For a Macintosh: An Intel Core Duo 1.83GHz or faster processor, 256MB of RAM/64MB of VRAM.
To check if you have the most recent version of Adobe Flash Player, go to www.adobe.com.
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Do I need a specific web browser (e.g. Internet Explorer, Netscape, Mozilla, etc.)?
You can access this service using the following browsers:
For Windows: Internet Explorer 7 or greater or Mozilla Firefox 10 or greater.
For a Macintosh: Safari 3 or greater or Mozilla Firefox 10 or greater.

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Do I need to disable my antivirus software and any firewalls to use this service?
No, you don't need to disable your antivirus software. If you've installed a firewall at home, simply accept the request from your firewall asking if it's OK to access this service. To make this service an exception to your computer's firewall, go to your Internet provider's Help section and follow the instructions. For firewalls at work, contact your company's Information Technology department.

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How long does it take to access a typical show?
Once you select a show, you can start watching in moments. The exact time depends on the speed of your broadband connection, and whether you have the correct technology on your computer.

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I have a Mac, Can I use this service?
Yes. It is available on both a Mac and a PC.

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Do I need to be connected to the Internet?
Yes, to watch the live stream on this site, you need to be connected to the Internet using a high-speed Internet service.

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I'm having trouble getting the video to play on my computer. Why is this happening?
If you're having trouble playing shows on your computer, check to see if you have the most recent version of the Adobe Flash Player installed. If not, go to www.adobe.com and install the latest version of the player.

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When I try to watch, the video keeps skipping. Why is this happening?
If the video is skipping while playing, make sure the speed of your Internet connection is at least 3Mbps. Activities such as downloading, browsing, etc. in the background can disrupt video playback. To get the most optimal experience, be sure to check that the web browser loading this site is the only application running. In addition, slower systems may have problems playing video back optimally. Check the minimum system specs to be certain your computer is fast enough for this service.

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When I try to watch, the volume is too low. How do I fix this problem?
If you are having trouble with the volume on a video, try the following steps:
1. Check the volume control in the video player to verify that it's not on the lowest setting.
2. Make sure your computer's volume is not muted or too low.
3. See if you have the most recent version of the Adobe Flash Player installed on your computer. If not, go to www.adobe.com to install the latest version of the player.
4. Check the audio/headphone cables on your computer and make sure they're connected.

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