ad info

CNN.com
 MAIN PAGE
 WORLD
 ASIANOW
 U.S.
 LOCAL
 POLITICS
 WEATHER
 BUSINESS
 SPORTS
 TECHNOLOGY
 NATURE
 ENTERTAINMENT
 BOOKS
 TRAVEL
   news
   destinations
   pursuits
   city guides
   driving directions
   essentials
   book your trip
   CNNfn TravelCenter
 FOOD
 HEALTH
 STYLE
 IN-DEPTH

 custom news
 Headline News brief
 daily almanac
 CNN networks
 CNN programs
 on-air transcripts
 news quiz

  CNN WEB SITES:
CNN Websites
 TIME INC. SITES:
 MORE SERVICES:
 video on demand
 video archive
 audio on demand
 news email services
 free email accounts
 desktop headlines
 pointcast
 pagenet

 DISCUSSION:
 message boards
 chat
 feedback

 SITE GUIDES:
 help
 contents
 search

 FASTER ACCESS:
 europe
 japan

 WEB SERVICES:
News
Surcharge

Delta withdraws surcharge on non-Web bookings

January 26, 1999
Web posted at: 3:24 p.m. EDT (1524 GMT)

(CNN) -- Delta Air Lines has withdrawn a surcharge it recently added to all domestic roundtrip bookings except those made on the airline's Web site.

The $2 surcharge ($1 for each domestic segment of a trip) was withdrawn "for competitive reasons," Delta spokesperson Peggy Estes said Tuesday.

"The market spoke and we responded to the market," she said, adding that the airline would have no further comment on the matter.

On January 11, Delta implemented the surcharge, notifying travel agents by posting a notice on computer reservation systems. The airline made no public announcement of the move at that time.

see also
 
  • Find out the advantages, risks of booking online
  • The surcharge applied to tickets bought from travel agencies as well as those purchased over the telephone from Delta and at the airline's offices and ticket counters. The charge also was added to tickets bought from Web sites other than Delta's own -- sites such as Travelocity, Expedia, Preview Travel and the Internet Travel Network (which supports the Reservation Desk at CNN.com).

    The American Society of Travel Agents had criticized Delta for adding the surcharge and called its removal a "win for the traveling public."

    "Delta's surcharge was clearly discriminatory against travelers who preferred using travel agents and those who do not have Internet access," said ASTA President and CEO Joe Galloway.

    When Delta introduced the surcharge, the airline blamed the rising cost of traditional booking methods, citing the example of increasing booking fees it pays to computer reservation systems. The airline said its Web site is its lowest cost distribution channel.



    Related Resources:

    Related stories:
    Latest Headlines

    Today on CNN

    Related sites:

    Note: Pages will open in a new browser window

    External sites are not endorsed by CNN Interactive.


    Back to the top
    © 1999 Cable News Network, Inc. All Rights Reserved.
    Terms under which this service is provided to you.