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The fee to check in Kurt Low's dog is $100 on American Airlines -- at least according to its Web site. But on his return flight, an agent insists he pay $80 more to transport his pet. He pays the fee, but then asks the airline for a refund. Two denials later, is Low out of luck?
FULL STORY
In the past nine months, passengers have been kicked off airplanes or detained at airports for uncontrolled coughing, joking about hijacking, breast-feeding a baby, kissing and other amorous activities, cursing at flight attendants who denied them alcohol, failing to get a screaming child buckled in for takeoff, and carrying a sippy cup of water.
FULL STORY
When Delta Air Lines cancels the return portion of Sara Grimm's Puerto Rico getaway, Travelocity's fix is to refund her first vacation package and then ask her to book a completely new one. She does, but weeks later, there's no sign of the money she spent on the first trip. Should Grimm dispute the charges with her credit card -- or is there a better way?
FULL STORY
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