advertising information
   personal technology

 custom news
 Headline News brief
 daily almanac
 CNN networks
 CNN programs
 on-air transcripts
 news quiz

CNN Websites
 video on demand
 video archive
 audio on demand
 news email services
 free email accounts
 desktop headlines

 message boards



Comdex coverage by CNN and

Dell knows why you can't sleep

November 18, 1998
Web posted at: 11:30 AM EST

by Terho Uimonen and David Pendery


(IDG) -- LAS VEGAS -- Dell Chairman and CEO Michael Dell here Monday at the fall Comdex show presented what he claimed are the three main issues keeping corporate IT decision makers awake at night.

Heading the list is what IT managers perceive as increased complexity and loss of accountability in service and support offered by vendors, Dell said, citing results from a recent online poll of the company's customers.

"The old industry approach was proprietary technology and vertical service solutions," Dell said. "Customers now universally reject these notions."
MORE COMDEX NEWS home page's continuous Comdex news
 PC World's Comdex page
  Networking news at Network World Fusion Free registration required to view this site.
 Comdex news for IT managers at Computerworld
 Start your free e-mail account
 The latest Microsoft antitrust news at
  Search in 12 languages

Rather than a set of high-powered proprietary hardware and software supported by a particular vendor's group of service personnel, most customers now want interchangeable industry standards and flexibility in service, Dell continued.

"The idea of being all things to all people is a thing of the past," Dell said.

The other two main issues are the implications of conducting business in an online environment, particularly when it comes to privacy and security in customer relations, followed by the need for increased network bandwidth, Dell said.

Dell's own company, in his view, has learned its lessons by listening to its customers.

As an example, Dell said that unlike most online businesses, his company does not sell its customer records to any third parties.

"We don't sell the database, period," Dell said.

At the other end of the spectrum, Dell said that he was somewhat surprised that issues such as the well-known year-2000 problem were not listed higher.

Only 18 percent of the polled IT managers expressed concern about the year-2000 issue, Dell said.

Terho Uimonen is a correspondent in the Taipei, Taiwan, bureau of the IDG News Service. David Pendery is an InfoWorld reporter.

Related stories:
Latest Headlines

Today on CNN

Related stories:
Note: Pages will open in a new browser window  
Related sites:

External sites are not
endorsed by CNN Interactive.

Enter keyword(s)   go    help


Back to the top
© 2000 Cable News Network. All Rights Reserved.
Terms under which this service is provided to you.
Read our privacy guidelines.