advertising information

CNN.com
 MAIN PAGE
 WORLD
 ASIANOW
 U.S.
 LOCAL
 POLITICS
 WEATHER
 BUSINESS
 SPORTS
 TECHNOLOGY
   computing
   personal technology
   space
 NATURE
 ENTERTAINMENT
 BOOKS
 TRAVEL
 FOOD
 HEALTH
 STYLE
 IN-DEPTH

 custom news
 Headline News brief
 daily almanac
 CNN networks
 CNN programs
 on-air transcripts
 news quiz

  CNN WEB SITES:
CNN Websites
 TIME INC. SITES:
 MORE SERVICES:
 video on demand
 video archive
 audio on demand
 news email services
 free email accounts
 desktop headlines
 pointcast
 pagenet

 DISCUSSION:
 message boards
 chat
 feedback

 SITE GUIDES:
 help
 contents
 search

 FASTER ACCESS:
 europe
 japan

 WEB SERVICES:
Comdex coverage by CNN and IDG.net

Dell knows why you can't sleep

November 18, 1998
Web posted at: 11:30 AM EST

by Terho Uimonen and David Pendery

From...

(IDG) -- LAS VEGAS -- Dell Chairman and CEO Michael Dell here Monday at the fall Comdex show presented what he claimed are the three main issues keeping corporate IT decision makers awake at night.

Heading the list is what IT managers perceive as increased complexity and loss of accountability in service and support offered by vendors, Dell said, citing results from a recent online poll of the company's customers.

"The old industry approach was proprietary technology and vertical service solutions," Dell said. "Customers now universally reject these notions."
MORE COMDEX NEWS
  IDG.net home page
  IDG.net's continuous Comdex news
 PC World's Comdex page
  Networking news at Network World Fusion Free registration required to view this site.
 Comdex news for IT managers at Computerworld
 Start your free IDG.net e-mail account
 The latest Microsoft antitrust news at IDG.net
  Search IDG.net in 12 languages
 

Rather than a set of high-powered proprietary hardware and software supported by a particular vendor's group of service personnel, most customers now want interchangeable industry standards and flexibility in service, Dell continued.

"The idea of being all things to all people is a thing of the past," Dell said.

The other two main issues are the implications of conducting business in an online environment, particularly when it comes to privacy and security in customer relations, followed by the need for increased network bandwidth, Dell said.

Dell's own company, in his view, has learned its lessons by listening to its customers.

As an example, Dell said that unlike most online businesses, his company does not sell its customer records to any third parties.

"We don't sell the database, period," Dell said.

At the other end of the spectrum, Dell said that he was somewhat surprised that issues such as the well-known year-2000 problem were not listed higher.

Only 18 percent of the polled IT managers expressed concern about the year-2000 issue, Dell said.

Terho Uimonen is a correspondent in the Taipei, Taiwan, bureau of the IDG News Service. David Pendery is an InfoWorld reporter.

Related stories:
 
Latest Headlines

Today on CNN

Related IDG.net stories:
Note: Pages will open in a new browser window  
Related sites:

External sites are not
endorsed by CNN Interactive.

SEARCH CNN.com
Enter keyword(s)   go    help

   
 

Back to the top
© 2000 Cable News Network. All Rights Reserved.
Terms under which this service is provided to you.
Read our privacy guidelines.