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Hardware problems knock out America Online e-mail

October 29, 1997
Web posted at: 7:33 p.m. EST (0033 GMT)

NEW YORK (Reuters) - Electronic mail via America Online Inc. was knocked out by hardware problems Wednesday afternoon, the world's number 1 online service said.

E-mail was knocked out around 2:30 p.m. EST. The problems were believed to have been fixed by about 4 p.m., America Online spokesman Rich D'Amato said.

"We tried to bring the e-mail system back up at that time, but it didn't happen," D'Amato said in an interview.

The hardware problems kept users from logging onto the service, which has about nine million subscribers.

The hardware fixes allowed log-ins, but e-mail service remained down. At 5:30 p.m., software problems added to America Online's problems.

Users already logged on could still surf the Internet, use online chat rooms and read news -- but as far as e-mail was concerned, the line was dead.

Copyright 1997 Reuters Limited. All rights reserved.

 
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