MINNEAPOLIS, Minnesota -- We're at the Holiday Inn in Minneapolis. This is where the Red Cross set up its family assistance center.
It doesn't take long to spot the family members still looking for loved ones. It's heartbreaking.
Some carry pictures, hoping that perhaps someone will recognize their loved one. I spoke to one woman who thinks her ex-husband may be missing; he didn't return any calls. She didn't know where to turn.
Another woman can't find her pregnant cousin. One family is hoping their loved one will be found as a "Jane Doe."
These families file into a restricted area. Counselors and chaplains are standing by, according to the Red Cross. I asked a Red Cross representative what can be done at this point? He told me "listen."
-- By Mary Snow, CNN Correspondent