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NOVEMBER 26, 1999 VOL. 25 NO. 47
Monitor
It's Getting a Lot Uglier Up There
Nearly 40% of the world's busiest air travelers say they witnessed examples of aggravation, disruption or "air rage" while flying last year. A survey conducted by the London-based OAG group, which polled nearly 3,000 frequent business flyers, found that 2% of those questioned had flights diverted as a result of such incidents. This anger: Is it because people are working harder? OAG's respondents took about 5% more trips in 1998 than in 1997, and spent 48 nights in hotels, up from 45 the year before.
| . . . And This Is In Business Class! % of those who witnessed: |
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| Verbal abuse of passengers | 13% |
| Physical abuse of passengers | 1% |
| Verbal abuse of airline personnel | 21% |
| Physical abuse of airline personnel | 1% |
| Drunken/disorderly conduct | 19% |
| Sexual advances from fellow passengers | 2% |
| Illegal smoking | 13% |
Source: OAG Business Travel Lifestyle Survey, 1999
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