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 > summer special 2000
For the year 2000

The Best Government Reformer
How Asia Is Governed
The Best Local Administrator
The Best Activist

The Best Dealmaker
The Best IPO
The Best Stock
The Best Advocate of Shareholder Rights
The Best Fund Manager
The Best Cost Cutter

The Best Airport
The Best Hotel Service
The Best Hotel Gym
The Best Store
The Best Food

In Tune with Nature
The Best Forest Preserve
The Best City Park
The Best Transport
The Best Green Test
The Best Marine Preserve
The Best Marine Park

The Hottest Video Game
The Hottest Gadget
The Hottest Portal
The Best Asian Websites

The Hottest Fad
The Hottest Toy
The Hottest TV Show
The Hottest Album
The Best Movie
The Best Short Film


Airport | Hotel Service | Hotel Gym | Store | Food
The Best Hotel Service

It's littler wonder Condé Nast Traveler gave the Singapore Ritz-Carlton a double rosette — for the luxury of its rooms and for the quality of its service. Guests can sit in their bathtub, a flute of Champagne at the ready, and enjoy a one-of-a-kind view that takes in the sea or bay. Business travelers have a 24-hour technology butler on call to help with those baffling IT problems, and can summon up a fax machine or mobile phone if necessary. So what else could a pampered guest want?

Quite a lot, according to the hotel concierge service — such as the absent-minded visitor who got as far as Changi airport before realizing he had left his dentures in his room. A hotel employee jumped into a cab, dashed out to the airport and handed over the missing gnashers — fortunately, the back ones, so there was no public embarrassment — virtually at the boarding gate. And then there was the Hong Kong resident who arrived in the middle of the night from Europe, en route to Australia, and went down with a common craving for Chinese abroad: the need for a dish of tofu. Room service didn't have any fresh supplies in stock so a staff member was dispatched to a residential district where a coffee shop was renowned for its beancurd. The grateful guest was delighted and declared the local product every bit as good as the tofu back home.

In Hong Kong — a Search for Mr. Wong
Michael Wilson, the genial chief concierge at Hong Kong's Peninsula hotel, was given a task that would stump most service-providers. He gets a special prize for solving it. This is his story: "A U.S. officer who served in Hong Kong as a GI during World War II returned recently and asked me to find a man he had not seen since the war. This man was called Mr. Wong. The telephone directory has page after page of Wongs. Fortunately, the guest recalled that his Mr. Wong once owned a tailor's shop above a bar. That gave us enough to go on, and we tracked the mystery man down. It wouldn't have been right to come up with the wrong Wong."

— Jacintha Stephens

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