- Les Abend: United isn't entirely to blame over David Dao's controversial removal from flight
- Chicago airport security decided to use force to remove a resisting passenger, he says
Les Abend is a Boeing 777 captain for a major airline with 33 years of flying experience. He is a CNN aviation analyst and senior contributor to Flying magazine. The opinions expressed in this commentary are solely those of the author.
(CNN)Like many, I stood in shock as I watched the cell phone video of Dr. David Dao being forcibly removed from United Express Flight 3411 at Chicago's O'Hare International Airport -- and all because there were no open seats. And when United Airlines CEO Oscar Munoz announced Wednesday that no one has been fired over the incident, I was certain there had to be more to the story.