Skip to main content
Part of complete coverage on

How Mindy Grossman made home shopping hip

From Isha Sesay, CNN and Phoebe Parke, for CNN
updated 6:14 AM EDT, Wed September 3, 2014
STORY HIGHLIGHTS
  • Mindy Grossman is the CEO of the Home Shopping Network
  • She changed people's view of home shopping with celebrity endorsements
  • She cites risk taking and being your own customer as keys to her success

Editor's note: Leading Women connects you to extraordinary women of our time -- remarkable professionals who have made it to the top in all areas of business, the arts, sport, culture, science and more.

(CNN) -- "Hi I'm Mindy Grossman. I'm a mom, a wife, the CEO of HSNi but most of all I'm a disruptor."

Mindy Grossman has been the driving force behind making the Home Shopping Network both hip and profitable, by bringing in celebrities from Jessica Simpson to P. Diddy and boosting sales dramatically.

Digital sales now account for approximately 45% of HSNi's (HSN and Cornerstone) total revenues, according to Forbes.

CNN's Isha Sesay finds out how she did it and what inspires her.

Upbringing

Isha Sesay: You didn't study fashion, so how did you get into this business?

Mindy Grossman: I probably have one of the most unconventional career paths ever. My parents married young but weren't able to have children so my father's boss in the produce business lent them the money to adopt me. I felt a real responsibility to be the first one to go to college, and the first one to be successful.

I grew up very fast, I took things very seriously. I graduated high school at 16 and went to college, determined to be an attorney. I also got engaged very young, at 19.

Early on I was told I could do anything I wanted to do. It wasn't an issue being a woman or not coming from a wealthy family.
MIndy Grossman, CEO of HSNi

But when I was in my last semester of senior year of college I realized I was leading someone else's life and I wasn't really recognizing things that were inside me that were really important. Creativity and curiosity and really experiencing things.

I moved to New York and was offered a job working for a company called Manhattan international. It was a menswear conglomerate at the time, working for the president of their international division. I was 20.

Early on I was told I could do anything I wanted to do. It wasn't an issue being a woman or not coming from a wealthy family, and that is what always inspired me.

The vision

IS: How was it perceived when you first joined HSN in 2006?

MG: It was definitely an interesting time. I spent the first 18 years of my career in the menswear industry. When I started polo jeans, which was my startup experience, and then I went to Nike, so those were somewhat difference transitions.

When it was announced that I was leaving Nike, to go to what at the time was called IAC retail, it wasn't exactly looked at as aspirational.

IS: But why was it so attractive to you?

Grossman speaks at the FORTUNE Most Powerful Women Summit with Instagram's Emily White, Disney's Anne Sweeney and WIRED's Jessi Hempel.
Courtesy Paul Morigi/Getty Images for FORTUNE

MG: Because I had seen the world changing. I had the opportunity to be traveling globally, to Japan to China, Latin America. I saw the wave of growth of mobile interaction in Japan that wasn't even glistening here at that time.

How people were interfacing with brands. How technology was going to change things, how content was becoming power. So I knew that there was something there and I thought this could be part of it.

I was at home watching HSN, keeping an eye on the competition but I'm also food network lover. I remember my husband saying "what are you doing" and I said "I'm trying to see what's gonna click".

I believe that the reason that I really understand our consumer is I AM her.
MIndy Grossman, CEO of HSNi

All of a sudden I saw Wolfgang Puck -- who was engaging and entertaining and he wasn't selling. He was inspiring and engaging customers and they wanted to buy his product because of that. The next day I went and had lunch with Chairman Barry Diller at the Four Seasons and kind of laid out this vision.

And what's wonderful, in pure Barry fashion he was like, go forth. And you know - I jumped in.

IS: Do you shop at HSN?

MG: I'm going to tell you the truth. My husband once burst out laughing and I said what's so funny. He said you just got a letter from yourself for being one of the best customers at HSN!

IS: How much do you buy?

MG: I think I might be one of, if not the biggest jewelry customers.

I believe that the reason that I really understand our consumer is I AM her. I love the thrill of it, I love discovery, I love the story behind what I'm buying. You can walk with me in my home and I will tell you the story of where I found that chair and how I found that chair and every single piece.

The celeb factor

Grossman believes in the power of celebrity. Here she is with model Iman at the New York Women In Communications Awards in 2013.
Courtesy Neilson Barnard/Getty Images for New York Women In Communications

IS: Part of the reason for your success has been you attracting major celebrities and their brands and bringing them to HSN. Why has it done so well?

MG: One of the things that we said early on is if we're going to have credibility in this idea of editorial program commerce, we need every one of the individuals that come to HSN, they have to have a great product, a great story and be a great storyteller.

It's about the story, so if you look at our recent 100 Foot Journey or Maleficent with our Disney partnership, those are things that can transport people they can feel they're part of that journey and then they can be inspired to want the product, and that's what we're trying to do.

The challenges

IS: What are some of the challenges you've faced in your time here?

MG: The challenge was getting people to embrace the new, and dealing with being dismissed. It hurts because you take it personally, but it makes you stronger.

I'll never forget when I first went to some fancy cocktail party in New York, somebody said asked what I did, and I said i was the CEO of IAC retail and we have HSN, and they go (whispering) "I've shopped on HSN" and I go, "Why are you whispering?!" But it was a very sobering experience and one that really, reinforced my belief of how to behave, as a leader as an individual.

Read: Bobbi Brown's billion-dollar idea: 'Lipstick like lips'

Inspire: Actress who became NASA's 'secret weapon'

ADVERTISEMENT
Part of complete coverage on
updated 6:11 AM EDT, Wed September 10, 2014
These 12 fashion experts have millions of followers, but who is the most social woman in fashion?
updated 6:14 AM EDT, Wed September 3, 2014
Mindy Grossman has been the driving force behind making the Home Shopping Network both hip and profitable, but she still makes time for herself.
updated 9:18 AM EDT, Wed August 27, 2014
Nelly Ben Hayoun speaking at NASA Ames research center
Nelly Ben Hayoun is on a mission to convince the world to take threats such as asteroid strikes more seriously.
updated 10:33 PM EDT, Sun August 24, 2014
Shenan Chuang turned Ogilvy China into the world's third biggest ad agency, CNN's Kristie Lu Stout asks how she did it.
updated 6:45 AM EDT, Mon August 18, 2014
Imagine a gadget that knows your mind better than you do.
updated 9:21 AM EDT, Tue August 5, 2014
When your grandmother is one of the most famous cosmetics moguls in history, it might put a little pressure on you to succeed.
updated 4:41 PM EDT, Tue July 15, 2014
bbf
When Bobbi Brown set out to create her eponymous makeup line in 1991, she had one thing to her mind -- to make a lipstick that looked like lips.
updated 5:14 AM EDT, Tue July 15, 2014
The Cornell educated executive, who is hotly tipped as the successor to magnate Steve Wynn, is about to unveil the latest Wynn Palace in Macau.
updated 7:54 AM EDT, Thu July 3, 2014
From Coco Chanel to DVF, CNN takes a look at celebrated fashion designers and the iconic pieces which launched their careers.
updated 9:49 AM EDT, Tue June 17, 2014
2 Caption:Avignon, FRANCE: Serb artist Marina Abramovic performs in 'The Biography Remix' directed by Michael Laub from Netherlands, 10 July 2005 at the Benoix-XII house during the Theater Festival held in Avignon southern France. AFP PHOTO ANNE-CHRISTINE POUJOULAT (Photo credit should read ANNE-CHRISTINE POUJOULAT/AFP/Getty Images)
CNN meets Serbian-born New-York based performance artist Marina Abramovic, as she embarks on the most controversial show of her career.
updated 11:06 AM EDT, Tue June 10, 2014
She turned her bohemian beach style and love of ballet shoes into a billion-dollar brand. This week on Leading Women, fashion designer Tory Burch reveals her ultimate style guru.
updated 12:23 PM EDT, Fri April 18, 2014
Meet Mo Abudu, the talk show host portraying a very different Africa. As a glamorous presenter, she also heads up Ebony Life TV network, based in Nigeria.
ADVERTISEMENT