Skip to main content
Part of complete coverage from

Do you hate your Internet provider?

By Frida Ghitis
updated 3:54 PM EST, Wed February 19, 2014
STORY HIGHLIGHTS
  • Comcast proposed to buy Time Warner Cable for $45 billion
  • Frida Ghitis: Merging the two largest cable providers is bad for America
  • She says Americans pay more for lower quality Internet service; other nations are ahead
  • Ghitis: Comcast will have little incentive to improve our vital Internet infrastructure

Editor's note: Frida Ghitis is a world affairs columnist for The Miami Herald and World Politics Review. A former CNN producer and correspondent, she is the author of "The End of Revolution: A Changing World in the Age of Live Television." Follow her on Twitter @FridaGhitis.

(CNN) -- Do you hate your cable company? Is that same company your Internet provider? Or do you pay an outrageous sum for super slow Web access over your phone line?

The announcement of yet another megamerger in the telecommunications industry -- this time Comcast is proposing to buy Time Warner Cable in a plan that would merge the country's two largest cable providers -- highlights just how broken and misguided the United States is when it comes to its vital Internet infrastructure.

Americans are divided on many issues, but resentment against these telecom giants is so pervasive that it may just be the most heartwarming symbol of national unity. And that's as it should be. Except that the resentment should extend to politicians who have made this disastrous system possible and allow political contributions to prevent them from fixing it.

Frida Ghitis
Frida Ghitis

The problem is not just one of dismal customer service. Instead, it is a growing threat to the country's economic and strategic position.

If you travel overseas, you will quickly notice that Web access in much of the developed world is light years ahead of America's. You may also be irritated to discover that far better Internet is much, much cheaper in other countries.

The average American spends thousands of dollars each year for Internet, phone and cable services. If you live in, say, Lafayette, Louisiana, your best "triple play" deal -- cable, Internet and phone -- comes courtesy of Comcast at $121 per month, according to a study by the New America Foundation. That service limps into your house at a rate of 5 Megabits per second (Mbps).

If you lived in Seoul, South Korea, you could buy the same three-service bundle blazing at 100 Mbps -- 20 times faster -- for just $35. Or you could pay just $15 a month for a modest 8 Mbps, still a huge improvement in speed at a small fraction of the cost.

Franken: Cable merger bad for consumers
Franken: We need more cable competition
Will TV merger help or hurt service?

How much do you pay? Does it feel like you're being robbed?

The problem is that telecommunications services are coming from an ever-smaller number of companies with very little genuine competition. And the way the system is structured, those companies have practically no incentive to build a fast Internet.

Why would Comcast invest in fast fiber networks when it already controls most of the market? In fact, if Comcast provided faster Internet service, it might jeopardize its own cable business by making alternatives such as Netflix and Hulu more appealing. Already there are reports that Comcast is trying to keep its competitor Netflix in check.

Verizon, incidentally, started building a fiber optic network, FiOS. But it decided to stop expanding and focus on improving the profitability of the existing FiOS ecosystem. Why invest on fast Internet when you can mint money on mobile service, and when fast Internet makes services such as Skype more of threat?

What is good for the phone, cable and Internet companies is not good for America.

To open the country to the future, Internet providers would need to build a network of fibers reaching into all our homes. Fiber optic cables will make the Internet so fast we can barely imagine it.

To show us what we're missing, and probably to prod us into action, Google decided to build those networks in a handful of cities. Google Fiber, growing in Kansas City, Austin and Provo, Utah, will clock at an astounding 1,000 Mbps. That's an incredible 200 times faster than the Lafayette example, and 100 times faster than the U.S. average.

In the past few years, I have experienced Internet service that is cheaper and much faster in Paris, Tokyo, London, Amsterdam, Jerusalem and other cities. America's Internet is awful and awfully expensive. That means Americans waste precious time waiting for downloads to limp onto their screens.

It also means American businesses are less efficient than they could be, and it means America's brilliant, creative technological minds and its entrepreneurs, who already gave the world the Internet and much of its wonders, are falling behind and will continue to fall even further.

According to the World Economic Forum's Global Competitiveness Report, the U.S. ranks 35th in world Internet bandwidth per user despite being ranked No. 1 in gross domestic product.

Countless reports have documented the embarrassing state of the country's crawling Internet network. Adding insult to this electronic injury are the larcenous rates extracted by providers from America's mostly helpless consumers.

Check out Akamai's quarterly State of the Internet report, and you will discover that as bad as the situation is, it is only getting worse, particularly when it comes to top quality connection speeds.

The world's fastest average peak connection speeds, which requires bringing the Internet over fiber lines, are found in Hong Kong, South Korea, Japan, Singapore and Israel, with peak speeds in the range of 47.7 Mbps to 65 Mbps. The U.S. did not even make it into the top ten for the category. Meanwhile, the U.S. average connection speed was just 9.8 Mbps, less than half that of South Korea.

There are a number of possible solutions.

In places where the Web signal flies like an Olympic luge over the ice, the government may have developed the infrastructure, but they can rent those fiber lines to private telecom firms that package the service for consumers. The fees can even bring profit to municipal coffers.

Some American cities are experimenting with the idea. But the telecom firms are generous and powerful lobbyists, poised to block competition and regulations.

At this time of national political polarization, this is a ripe issue for new politicians hoping to bring change. My humble proposal is that brave new candidates tackle the problem loudly, embracing the common purpose of helping consumers while responding to an urgent national imperative. It is a problem that unites Americans across party lines, and those fed up with party lines, in their disdain for the companies that give them an inferior service at a ridiculous price.

Politicians who campaign -- and later govern -- with a clear plan to improve America's Internet infrastructure will incur the wrath of wealthy corporations, but they will earn the admiration of voters.

Follow us on Twitter @CNNOpinion.

Join us on Facebook/CNNOpinion.

The opinions expressed in this commentary are solely those of Frida Ghitis.

ADVERTISEMENT
Part of complete coverage on
updated 12:53 PM EDT, Tue September 30, 2014
Jeff Yang calls Ello a wakeup call to Facebook and Twitter, and a sign of hope for fast-rising upstarts Pinterest and Snapchat.
updated 10:23 AM EDT, Wed October 1, 2014
Paul Waldman says the Secret Service should examine its procedures to make sure there are no threats to the White House--but without losing the openness so valuable to democracy
updated 10:55 AM EDT, Wed October 1, 2014
Jesse Williams says the videotape and 911 call that resulted in police gunning down John Crawford at a Walmart reveals the fatal injustice of racial assumptions
updated 7:03 PM EDT, Tue September 30, 2014
Mel Robbins says officials should drop the P.C. pose: The beheading in Oklahoma was not workplace violence. Plenty of evidence shows Alton Nolen was an admirer of ISIS.
updated 3:11 PM EDT, Tue September 30, 2014
The Occupy Central movement has already achieved much by bringing greater attention to Hong Kong's struggle for democracy, William Piekos says..
updated 3:11 PM EDT, Tue September 30, 2014
The Occupy Central movement has already achieved much by bringing greater attention to Hong Kong's struggle for democracy, writes William Piekos.
updated 10:13 AM EDT, Tue September 30, 2014
As Prime Minister Narendra Modi visits America, Madeleine Albright says a world roiled by conflict needs these two great democracies to commit to moving their partnership forward
updated 10:04 AM EDT, Tue September 30, 2014
John Sutter: Lake Providence, Louisiana, is the parish seat of the "most unequal place in America." And until somewhat recently, the poor side of town was invisible on Google Street View.
updated 9:11 AM EDT, Mon September 29, 2014
Julian Zelizer says in the run up to the 2016 election the party faces divisions on its approach to the U.S.'s place in the world
updated 10:19 AM EDT, Mon September 29, 2014
Ruben Navarrette says Common Core supporters can't devise a new set of standards and then fail to effectively sell it.
updated 9:29 AM EDT, Tue September 30, 2014
Earlier this month, Kenyans commemorated the heinous attack on the Westgate Mall in Nairobi.
updated 2:59 PM EDT, Tue September 30, 2014
David Wheeler says Colorado students are right to protest curriculum changes that downplays civil disobedience.
updated 9:58 PM EDT, Fri September 26, 2014
Sally Kohn says when people click on hacked celebrity photos or ISIS videos, they are encouraging the bad guys.
updated 7:55 AM EDT, Fri September 26, 2014
Loren Bunche says she walked by a homeless man every day and felt bad about it -- until one day she paused to get to know him
updated 9:32 AM EDT, Tue September 30, 2014
ISIS grabs headlines on social media, but hateful speech is no match for moderate voices, says Nadia Oweidat.
updated 8:33 AM EDT, Mon September 29, 2014
A new report counts jihadists fighting globally. The verdict? The threat isn't that big, says Peter Bergen.
updated 5:37 PM EDT, Tue September 23, 2014
Ebola could become the biggest humanitarian disaster in a generation, writes former British Prime Minister Tony Blair
updated 12:58 PM EDT, Fri September 26, 2014
ISIS has shocked the world. But will releasing videos of executions backfire? Four experts give their take.
updated 10:39 AM EDT, Fri September 26, 2014
Eric Holder kicked off his stormy tenure as attorney general with a challenge to the public that set tone for six turbulent years as top law-enforcement officer.
updated 9:09 AM EDT, Fri September 26, 2014
LZ Granderson says Obama was elected as a war-ending change agent, not a leader who would leave behind for his successor new engagement in Iraq and Syria. Is he as disappointed as the rest of us?
updated 5:10 AM EDT, Wed September 24, 2014
Gayle Lemmon says the question now is how to translate all the high-profile feminizing into real gains for women
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT