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Obamacare site going down for maintenance ahead of deadline

By Ashley Killough, CNN
updated 7:54 PM EST, Fri November 29, 2013
STORY HIGHLIGHTS
  • Obama administration taking down HealthCare.gov from Friday night through overnight
  • Saturday is deadline to have site working for most Americans following fixes
  • Botched launch of website in October was an embarrassment for President Barack Obama
  • Friday's action is considered extended maintenance, the administration said

(CNN) -- HealthCare.gov, the problem-plagued federal online site for signing up for insurance under Obamacare, will go down for extended maintenance on Friday night and overnight ahead of Saturday's deadline to have it working for most people, the Centers for Medicare and Medicaid Services said.

The Obamacare question: Can the website handle the volume?

The work is set to last from 9 p.m. ET Friday until 8 a.m. ET Saturday.

It's not the first time the website has gone down; the administration has frequently done regular weekend maintenance, usually on Sunday mornings.

During the maintenance checks, the website's application and enrollment system are unavailable, officials said.

But one section of the website that verifies income and citizenship information, known as the Data Services Hub, will function as normal, according to officials.

"We will be making upgrades to the system that will require more than our usual four hours to complete. We've done this on occasion in the past," a CMS official told CNN.

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The administration is racing toward Saturday's self-imposed deadline to get the site up and running as intended.

For weeks, President Barack Obama and other officials have been saying a "vast majority" of people will start having a better experience on the federal site by November 30.

It faced intense scrutiny after its botched launch on October 1, as users frequently faced crashes, error messages and delays when trying to shop or sign up for insurance.

Multiple officials, however, have repeatedly said the website won't be perfect by Saturday, and some problems may remain.

WH: Enroll in Obamacare, but not too fast

On the eve of the deadline, Health and Human Services Secretary Kathleen Sebelius advised users to shop on the website during "off-peak hours," which she described as "mornings/nights/weekends" in a blog post for Huffington Post.

Officials fear another huge surge in volume that the site can't handle, which is what occurred around its launch in October.

HealthCare.gov was originally planned to handle 50,000 concurrent users, and will reach that capacity by Saturday, a White House official said.

However, big spikes in traffic -- such as the 200,000 who tried to get on at the same time on October 1 -- would cause users to go into a queue to receive e-mails advising them when to return, the official noted.

Insurers: Site glitches persist

CNN/ORC Poll: Are Obamacare's flaws fixable?

CNN's Jim Acosta and Tom Cohen contributed to this story.

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