Skip to main content

Computer glitch grounds 250 Southwest flights

From AnneClaire Stapleton and Jake Carpenter, CNN
updated 3:01 AM EDT, Sat June 22, 2013
Southwest makes about 3,400 flights a day.
Southwest makes about 3,400 flights a day.
  • Flights already in the air were not affected by the breakdown
  • Southwest: The internal system used to dispatch flights was down
  • The late timing of the glitch mostly affected flights in the West Coast

(CNN) -- A computer glitch forced Southwest Airlines to ground 250 flights, the company said early Saturday.

Flights already in the air were not affected by the glitch, which started late Friday night.

Most flights resumed takeoff early Saturday after the airline resorted to a backup system.

"Flights have started to depart, but employees are working through a manual process so their routine work flow is taking a bit longer," said Michelle Agnew, a spokeswoman for the airline.

"The manual process is involved because the team doesn't have access to all of the normal tools they would use to be able to communicate and dispatch flights."

Agnew said the glitch was in the internal system used to dispatch flights. It mostly affected planes on the ground that were scheduled to depart, she said.

All Southwest flights were affected, but because the glitch occurred late, most of the planes waiting to fly were limited to the West Coast, she said.

Major Southwest hubs in Phoenix, Las Vegas and Oakland, California, had grounded their flights.

Southwest has an estimated 3,400 flights daily.

Part of complete coverage on
updated 1:20 PM EDT, Thu August 21, 2014
The beheading of U.S. journalist James Foley by ISIS militants brings into focus the risks faced by reporters in conflict zones.
updated 8:24 AM EDT, Thu August 21, 2014
About $35,000 was taken from the bank accounts of four passengers on board Flight 370.
updated 9:53 AM EDT, Thu August 21, 2014
Five survivors of acid attacks capture India's attention with a "ground breaking" photo shoot.
updated 1:32 PM EDT, Wed August 20, 2014
The execution of a journalist by a British-accented jihadist is a direct challenge to the international community. It's time for the U.S. to move, writes Frida Ghitis.
updated 8:19 AM EDT, Wed August 20, 2014
In an exclusive CNN interview, Lance Armstrong admits to having a "f**k you" attitude.
updated 4:58 AM EDT, Tue August 19, 2014
Summer isn't over yet. These new hotels are keeping it alive and fresh.
updated 11:35 AM EDT, Wed August 20, 2014
You've seen her turn on the catwalk, but her income might make your head spin.
updated 8:36 PM EDT, Tue August 19, 2014
The pain that Michael Brown's parents are going through is something Sybrina Fulton can relate to. She, too, lost a son in a controversial shooting.
updated 5:04 AM EDT, Tue August 19, 2014
19-year-old Udi Segal explains why he won't join the country's military.
Drinkers guzzled an incredible 10.3 billion liters of this brand in 2013, making it the world's No.1 beer. And you may have never heard of it.
CNN joins the fight to end modern-day slavery by shining a spotlight on its horrors and highlighting success stories.
Browse through images from CNN teams around the world that you don't always see on news reports.