Skip to main content

Outage forces delays, cancellations at Alaska Air

By Aaron Cooper, CNN
updated 5:39 PM EDT, Mon October 8, 2012
Severed telecommunications cables disrupted ticketing and airport check-in systems at Alaska Airlines on Monday.
Severed telecommunications cables disrupted ticketing and airport check-in systems at Alaska Airlines on Monday.
  • Severed telecommunications lines disrupted Internet service in Northwest
  • Service problem brought down ticketing, reservations systems at Alaska Airlines
  • Seventy flights canceled, some 6,000 passengers affected; More delays likely

(CNN) -- Severed telecommunications cables disrupted ticketing and airport check-in systems at Alaska Airlines on Monday, creating long delays and cancellations for thousands of passengers traveling at the end of a busy holiday weekend.

The Seattle-based airline said in a statement that it had to manually process passengers at key hubs after its Sprint network, which services ticketing, reservations and check-in, went down at 7:30 a.m. Pacific time. Service came back up around noon.

Seventy mainline and regional flights affecting some 6,000 passengers were canceled.

Delays, in some cases, reached four hours as the outage impacted operations at Seattle, Portland, Los Angeles and Anchorage.

Alaska said it expected a handful of additional cancellations and residual delays as it worked to restore normal operations.

The airline apologized to passengers, blaming the problem on a "network outage."

Sprint spokeswoman Crystal Davis said communication cables were cut nearly simultaneously about 2,000 miles apart, knocking out service to some customers in the Pacific Northwest.

The lines were severed near a railroad track between Chicago and Milwaukee and at a location between Tacoma, Washington, and Portland, Oregon.

Alaska said it would place delayed passengers on later flights or arrange travel on other carriers.

Passengers traveling on Monday and Tuesday were allowed to change their tickets in advance without paying a change fee. However, they were responsible for making up any difference in fares.

Low-cost Alaska is the 10th largest U.S. airline, according to Transportation Department data.

'Epidemic level' of laser attacks directed at planes

Spilled soda blamed for loose jet seats

How would you save American Airlines?

Part of complete coverage on
CNN recommends
You don't have to be an adrenaline junkie to take a dare.
updated 1:23 PM EDT, Wed April 23, 2014
Fireworks are fantastic and human endeavor has its place, but sometimes Mother Nature outshines any performance we can produce.
updated 2:09 PM EST, Sat February 22, 2014
They're almost unbelievable. Impossible blues, electric greens, depths as clear as glass -- all bathed in blinding sunshine.
updated 10:11 AM EST, Thu December 18, 2014
Check out the photos readers have shared and submit your own.
updated 5:25 PM EST, Fri January 17, 2014
Earth never stops surprising us. Every corner of the planet offers some sort of natural peculiarity.
updated 10:58 AM EDT, Wed July 23, 2014
Not many cities evoke as many instant associations as Las Vegas.
For 24 hours, we made the world's busiest airport our destination and found a world unto its own. Join us on our journey. What you see will surprise you.
updated 3:34 PM EDT, Tue August 13, 2013
Beaches along the coasts of the United States call to shoreline explorers year-round.