Megan Cavallari looks up from her stack of hundreds of faxes and documents, proof of her efforts to try to save her home from foreclosure. She's been on hold for over an hour, trying to get details for a loan modification.
Finally, she's transferred to another line. But she doesn't get a human. Exasperated, she sighs. Once again, it's the "automated lady."
"Every report says the banks are helping, and everything on the radio says they're helping," Cavallari said. "You call and call and call; you're not getting a voice. You're getting a recording."
Cavallari, a music composer who does scores for films, is like hundreds of thousands of Americans going through foreclosure. But she says the process of trying to save her home -- and her $92,000 down payment -- has worn her out. She recently filed for bankruptcy and is moving out of her home with her young daughter. Watch banks diss homeowners by putting them on hold
The entire ordeal has been draining, especially trying to reach somebody at the bank. "You call them. After being on the phone with them, they send you to an automated lady. [Then] they send you to a Web site after you've been on the phone for an hour." Read full article »
CNN's Traci Tamura and Gregg Canes contributed to this report.