Glitch delays e-mail from AOL, others
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(CNN) -- Millions of AOL, Compuserve and Netscape customers around the world were experiencing delays in sending and receiving e-mails Thursday.
A problem was discovered about 11 a.m. ET, according to Nicholas Graham of AOL Corporate Communications.
"It is not an outage, it is a delay," he said. The company is queueing up millions of e-mails, and they will all flow through when the problem is solved, he said.
At this time there is no evidence of any sort of sabotage or hacking. Graham said it looked like the problem was tied to some code that was used in routine maintenance.
"We apologize to our customers for the inconvenience. These events are rare and isolated," he said.
Graham did not give figures on the number of users affected by the delay but said it could affect any AOL member or user of any e-mail products at aol.com who signed on Thursday. The problem affected all versions of AOL.
As of 3:30 p.m. ET Thursday, Graham said he was "cautiously optimistic" that the problem would be solved and the e-mails could begin moving again within a couple of hours.
AOL is a part of Time Warner, which also is parent company of CNN.com.
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