Apple admits iPod Nano problem
Apple CEO Steve Jobs unveils the iPod Nano earlier this month.
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(CNN) -- Apple has admitted there are problems with its new iPod Nano portable music player, but the technology giant insists the number of units affected by the flaws are minimal.
Problems with the smaller version of the iPod, unveiled earlier this month, include cracked screens and easily-scratched surfaces.
Complaints about the product have led one disgruntled owner to set up a Web site (flawedmusicplayer.com) for others to air their views and post pictures of cracked screens online.
The iPod Nano, which is thinner than a pencil, sells for about £179 ($317.79) and holds up to 1,000 songs or 25,000 photographs.
Apple acknowledged Wednesday that there are problems with the new iPod. However, a company spokesman said they were not the results of a design flaw.
"This is a real but minor issue involving a vendor quality problem in a small number of units," Phil Schiller said.
"In fact, this issue has affected less than one tenth of one percent of the total iPod Nano units that we've shipped. It is not a design issue."
Schiller said iPod Nano owners who found their screens were cracked would get their music player replaced free of charge.
As for concerns about surface scratches, Schiller said the product was made out of the same material as Apple's white fourth generation iPod, which had received no complaints.
"We have received very few calls from customers reporting this problem. We do not think this is a widespread issue," he said.
"If customers are concerned about scratching, we suggest they use one of the many iPod Nano cases to protect their iPod."
Peterson posted a response on his Web site welcoming Apple's stance.
"I am very delighted to see Apple take this issue seriously. It is sad that it took a Web site and a lot of publicity before they finally investigated but at least future Nano users with the same problem I had will not be subjected to the same treatment that I was," he said.
"This was a real issue and most people tried to ignore it. I know a lot of people are going to complain that they still have to spend extra money on a case to prevent scratching.
"I guess I can handle using an iPod sock on my Nano knowing that I can look at my screen and show someone a picture. Thank you Apple."
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