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EU rail reform stresses traveler rights

Strikes, delays and cancellations are common on some EU rail routes.
Strikes, delays and cancellations are common on some EU rail routes.

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BRUSSELS, Belgium (Reuters) -- Rail passengers delayed on cross-border journeys should be compensated along the same lines as airline passengers, said the European Commission, as part of a broad plan to liberalize the sector.

EU Transport Commissioner Loyola de Palacio said voluntary passenger rights agreements did not work, launching a proposal that was immediately slammed by the rail industry.

International rail transport had to be opened up -- "these companies are hundreds of years old and they have to be brought into line with the new market demand," she told a news conference.

"Losses are not incurred because railways are biblically cursed...it's because they're poorly managed."

If a passenger on a two-hour cross-border train journey was delayed for more than an hour, the client would be entitled to full compensation of the ticket price under the draft bill.

The proposals also include a law on how freight rail operators should compensate customers for delays or damaged goods and a license for European train drivers.

The Community of European Railways (CER) gave the draft bill a lukewarm reaction.

"Creating a uniform, EU-wide legislative approach to define quality could create an extra administrative burden on the rail system, further threatening the competitiveness of rail," said CER chairman Giancarlo Cimoli in a statement.

But de Palacio was resolute in the need for change in the freight sector where half of all trains are late.

"Europe needs a modern, dynamic and competitive railway system," de Palacio said. "It's not just technical innovation but proper management."

The Commission plans to compensate customers of rail freight companies at a level of 75 euros per kg of gross mass damaged or lost. A delay would incur compensation worth at least five percent and at most 25 percent of the transport price.



Copyright 2004 Reuters. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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