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Accenture to redesign, host IRS Web site

Computerworld
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By Linda Rosencrance

(IDG) -- Accenture, a provider of management and technology consulting services, has won a five-year, $33.6 million contract to redesign and host the Internal Revenue Service's Web site.

According to a statement, New York-based Accenture will redesign the site, which receives 80 million hits daily, by developing a secure design that will offer improved service and more information to taxpayers.

The redesign will be conducted by Accenture's Federal Government group.

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"The development of an intuitive, intentions-based design will make it considerably easier for taxpayers and tax preparers, who pull forms from the site, to obtain the information and documents they need to file tax returns," said Gregory Carson, director of Electronic Tax Administration Modernization at the IRS, in the statement. "We expect this approach to be a real time saver for taxpayers and preparers during next year's tax season."

In addition to redesigning and hosting the site, Accenture will support the site's help desk, assisting people who can't find answers to their questions online.

"Our goal is to introduce a fresh design that makes an already popular site even more productive, thereby driving more self-service activity to free up IRS personnel to work on the most difficult and complex taxpayer issues," said Stan Gutkowski, managing partner of Accenture's U.S. federal government practice, in the statement. "The ultimate goal is for each IRS Web site user to reach the information he or she is seeking within three clicks, not lengthy online searches."

Accenture said its hosting partner for the project is Denver-based Qwest Communications International Inc.





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